Terms & Policies
It is in my best interest at Dana Elise Photography to ensure your photographic experience is as wonderful and enjoyable as possible and that you are satisfied with your purchases. Out of fairness to both my clients and myself I enforce the following policies for all sessions.
In a nutshell: I spend as much time as I need to with my clients to get an adequate amount of images for them - note this is still within a reasonable amount of time. After the session is completed, I edit the best images and within 6-12 weeks send them to the client via online gallery. The client is given a print release so they may print at their will.
Payment for photo sessions is due by the session time. In the event that I don’t receive payment by the end of the session, I will not edit or release photos, which includes previews, to the client until that payment balance is paid fully and received.
Out of respect for my work and me, the photographer, please do not edit/apply filters to the photos given to you after a session. You may post on any social media platform and whenever you’d like. :-)
The Breakdown:
Sales and Refund/Exchange Policy
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Dana Elise Photography from shooting on the scheduled date the client will get a full refund of their deposit or reschedule if applicable. No refund will be given under any circumstances if you fail to attend the session on the day and at the time listed when the booking was made.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Dana Elise Photography has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Dana Elise Photography sent the buyer the correct photographs) it is then considered non-refundable.
Due to the nature of custom photography, all sales are final. Dana Elise Photography does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. If the client is unable to review and approve the order before printing and agrees to process the order unseen, then it is solely the clients understanding to take full responsibility for the order they have received. Albums and prints are not returnable. Payment of orders is due in full when the order is placed. Photos, prints, and products arrive 6-12 weeks after payment is received. Albums take approximately 10 weeks as they are custom designed and hand made. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.
Viewing and Ordering Session
While Dana Elise Photography does capture many images during the session, you will see only those final edited images selected by her, the artist. You, the client are given printing rights.
Payment Plan, Booking, and Cancelations
Dana Elise Photography accepts payments in Venmo, Apple Pay, cash or check.
At the time of booking weddings and events, a non-refundable retainer of 50% of total amount is due to secure your date. Dates are not secured until non-refundable retainer is received. This way if the event is then canceled Dana Elise Photography will be compensated for the potential loss of another prospective client booking on that specific day. The remaining balance is due by the day of.
If the client must reschedule, then contact Dana Elise photography immediately and we will work together to find a date more suitable for you and payment will be carried out as it would for any other session or event.
Payment for photo sessions is due by the session time.
In the event that payment is not received by Dana Elise Photography by the end of the session or event, Dana Elise Photography will not edit or release photos, previews included, to the client until that payment balance is paid fully and received.
Copyright
The Copyright Act protects photographers by giving us, the artists, exclusive rights to reproduce your photographs. Violations include but are not limited to: making illegal copies, scanning, printing, from home or downloading from our website or social media. It is illegal to copy or reproduce these photographs in any manner without my permission and violators of this federal law will be subject to its civil and criminal penalties. Please understand, the photographer wishes to maintain control over the print quality, finishes, and presentation of the images and any reproduction outside the studio may lower the quality of the image and scar the reputation for providing paramount portraits.
Dana Elise Photography owns the copyright to all images. It is illegal to copy, scan, print, or reproduce photographs or digital images created by Dana Elise Photography without a paid print release.
By doing so, you are devaluing my work as an artist.
Re-shoots
My goal as a professional photographer is to make the client excited and happy with their photos. There is no charge for re-shoots due to technical issues (equipment malfunction, computer malfunction, etc.). However, due to the creative nature of what I do, I cannot offer free re-shoots for any reason including dissatisfaction with clothing, facial expressions, hair, wind, makeup or other items beyond my control. In the event that you would like to schedule another session due to one of the above you may do so.
Leave Something Behind?
In case I find an item left behind after a session I will contact you ASAP and schedule a time for you to come pick it up! If you notice that you are missing something after a session contact me and I will check to see if you did leave it behind, and if so I will schedule a time for you to come pick the item up.
In the event of losing an item and being unable to recover said item, it is the clients understanding to have full responsibility of the item. Dana Elise Photography is not responsible for the clients’ personal belongings brought along to and during sessions.